Sonnet Jarvis, DVM, CPT,
Certified Canine Rehabilitation Therapist,
Certified Canine Fitness Trainer
Frequently Asked Questions
Q - What are your hours? How do I schedule an appointment?
A - Dr. Sonnet is available for appointments Tuesday through Saturday. We are closed Sunday, Monday and all major holidays. To schedule an appointment, please call 480-285-9848 or email at email@example.com. Your primary care veterinarian may also refer you for physical rehabilitation directly by submitting an online referral form. In this case, Dr. Sonnet will contact you within 1-2 business days to schedule your appointment.
Q - Can I drop my dog off for the appointment?
A - While we may arrange for this under special circumstances, we prefer that you be present for your pet’s evaluation and therapy sessions. Rehabilitation is a team effort and you are a vital part of the team!
Q - Do you do water therapy?
A - Swim therapy, if indicated for your pet, is available May through October in our outdoor pool. We do not do underwater treadmill therapy at this time.
Q - Do I need to bring my dog’s records, x-rays, or bloodwork from my regular vet?
A - In some cases, having x-rays or vet records is helpful for the evaluation. However, it is not required for an exam or treatment session. You may email any x-rays or test results to firstname.lastname@example.org.
Q - How long is a typical appointment? What's included in the visit?
A - The initial evaluation takes about 60 minutes. The evaluation includes a general exam, basic strength testing, myofascial exam, range of motion and flexibility assessment, supplement review, pain assessment, neurological screening test, posture and movement assessment, and stance analysis. The first treatment session takes about 25 minutes and may include manual therapy and/or laser therapy, and therapeutic exercise as indicated This first treatment session also includes instruction in a beginning home exercise plan. Follow-up treatment sessions are either 55 minutes or 25 minutes depending on your dog's needs.
Q - How do I arrange a housecall?
A - Housecalls, or home visits, are available on a limited basis. Please contact Dr. Sonnet by phone at 480-285-9848 or email email@example.com to arrange an appropriate time. A travel fee does apply to all housecalls.
Q - Will I be shown what I can do at home?
A - Rest assured, every owner and pet goes home with a Home Exercise Plan that is tailored to the pet and the owner. Some exercises are daily, while others may be up to 3 x week, depending on your dog’s needs.
Q - What if I don’t have the money for rehab?
A - Keep in mind that physical rehabilitation often reduces the need for pain medications, and in some cases may help reduce the likelihood of your pet needing surgery. This saves you money in the long run. Even if you are not able to bring your pet in as often as prescribed, we are likely able to create a rehab plan that will fit both your financial and schedule needs and still help your pet. We will also teach you some basic at-home techniques that can help. Physical rehabilitation is often considered a “conservative dollar well-spent.”
Q - What form of payment is accepted?
A - We accept all major credit cards: Visa, MasterCard, Discover, and American Express. Of course, cash is always accepted! Unfortunately, we are not currently able to accept Care Credit, checks, or trades for services/goods. Payment is expected at the time services are rendered.
Q - Do you offer payment plans?
A - Not at this time.
Q - How often and for how long will my dog need to go for physical rehabilitation?
A - Each situation is different and every pet is unique so it is difficult to determine. At the initial evaluation, your situation will be assessed and recommendations made as to the expected course of treatment. Your pet will be continually reassessed and changes made according to your pet’s improvement.
Q - My dog has an ear/skin/eye infection. Can you prescribe something for that while I'm there?
A - AZ Canine Rehab is not affiliated with any veterinary hospital and as such is not equipped to care for medical issues that are not related to physical rehabilitation or nutrition. While Dr. Sonnet can prescribe pain medications, we do not have a pharmacy and so you will be referred back to your family veterinarian to fill any prescriptions recommended for physical rehabilitation. We will be glad to report any medical concerns to your family veterinarian as well.